Refunds and cancellation
Last updated 14 October 2026
Cancelling is one click and never costs you the time you already paid for. This page says exactly what happens to your money and to what you have bought, on both platforms.
Cancelling
You can cancel at any time. Cancelling stops the next renewal — it does not cut you off. Your plan, and the daily allowance it carries, stay with you until the end of the period you already paid for.
- On the web: open your account screen and use the billing portal. Cancellation takes effect immediately and the subscription runs to the end of the current period.
- On iPhone or iPad: Settings, then your name, then Subscriptions. Apple owns that switch; we cannot flip it for you. Cancel at least 24 hours before the period ends, or Apple will have already renewed it.
Deleting your account is not the same as cancelling. If you delete the account while a subscription is live, the billing continues — cancel first.
Free trials
A trial converts to a paid subscription unless you cancel before it ends. Cancel during a trial and you are not charged at all. If you buy a subscription while a trial is running, Apple's rules forfeit whatever is left of the trial.
Refunds on the web
Generations run on AI models we pay for by the request, so generations you have already used cannot be refunded. Everything else, we will look at:
- Within 14 days of a charge, if you have used little or none of what that charge granted, write to support@pixelfire.ai and we will refund it.
- If something on our side failed — you were billed twice, a plan change went wrong, a pack did not arrive — we refund it in full, however long ago it was. That is a mistake, not a refund request.
- A part-used period is at our discretion, and we would rather give you the money back than argue.
Refunds go back to the card that paid, usually within 5 to 10 business days once Stripe has processed them.
Refunds in the app
Purchases made on iPhone or iPad are Apple's to refund, not ours. Ask at reportaproblem.apple.com. We do not receive your money for an App Store purchase and we have no way to return it. If Apple turns you down and you think we got something wrong, write to support@pixelfire.ai and we will make it right with generations on your account.
Packs
A pack of extra generations is a one-off purchase and is consumed as you use it. An unspent pack bought within the last 14 days can be refunded on request. Once the generations in it are spent they cannot be, for the same reason as above.
Runs that fail
You are never charged for an image you did not get. A run is counted against your day when it starts and the count is given back automatically if it fails. If you think you have been stopped too early, send us the time and roughly what you were doing and we will look.
Chargebacks
If you dispute a charge with your bank rather than with us, we take back what that charge bought and the subscription ends. Please try support@pixelfire.ai first — it is faster than a bank dispute and it does not cost you the account.
If you are in the EU or the UK
You may have a statutory right to withdraw from a purchase within 14 days. By starting a generation, you are asking us to begin supplying digital content immediately and acknowledging that the right to withdraw is lost for what has already been supplied. Nothing on this page limits any statutory right you have.